Service

OUR SERVICES

As a high-precision industrial equipment, the full performance of laser equipment depends not only on the quality of the equipment itself, but also on professional installation, commissioning, and standardized operation training. Tuosheng Laser deeply understands the pain points customers face in the early stages of equipment use, such as "not knowing how to use it, using it poorly, and fear of malfunction." Therefore, we have built a five-stage technical support service system covering the entire lifecycle of pre-installation, installation, commissioning, training, and after-sales service, ensuring that every customer can "buy with confidence, use with peace of mind, and produce with high efficiency."

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01

Pre-installation preparation guide

02

On-site installation and assembly

03

Debugging, Prototyping, and Parameter Optimization

04

Operation training and assessment

05

Long-term after-sales service and upgrades

Full-Process Coverage

Five-stage closed-loop service from pre-installation preparation to long-term after-sales support

Professional Team

Team of engineers with over 3 years of experience, familiar with various laser equipment

Systematic Training

Theory + practical training + assessment to ensure independent operation for clients

Rapid Response

24/7 online support, instant remote response, on-site arrival within 72 hours

Customized Suppor

Customized cutting parameters based on client material type

Multilingual Service

Technical support in multiple languages ​​including English, Russian, Spanish, and Turkish

Start Your Production Line with Confidence

Tell us your product and production goals — our engineers will design a complete solution tailored to your needs.

Reduce costs, improve efficiency, and get your production running faster.

Get a Quote

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SERVICE CASES

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Service Process


01

Customer places order

Provide customers with their needs and information.

02

Pre-installation preparation

Send the "Installation Condition Confirmation Form".

Customer confirms site conditions.

Engineer conducts preliminary communication.

03

Engineer dispatchfuwuanli

Confirm the installation method.

Apply for a visa (if required).

Bring spare parts and tools.

04

On-site installation (2-4 days)

Equipment placement and assembly.

Pipeline connection.

Leveling of the entire machine.

05

Debugging and prototyping (1-2 days)

Electrical/pneumatic/cooling testing.

Laser debugging.

Motion system testing.

Customer material sampling.

06

Operational training (3-5 days)

Safety training.

Theoretical training.

Practical training.

Assessment and certification.

07

Acceptance and delivery

Customer signs acceptance form.

Technical documentation delivered.

Integrated into after-sales service system.

08

Long-term after-sales support

24/7 remote support.

Regular follow-up visits.

Parts supply.

Door-to-door Service

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