Service
FAQ
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Where can I see the machine in operation?
A: We have demonstration videos available. In addition, we regularly participate in international exhibitions. Contact us to find out where we will be at the next event.
How can I become a distributor of Tuosheng Laser?
A: We are looking for exclusive distributors in various countries. Contact us to learn about our business terms, support policies, and partner benefits.
Can the machine cut profiles and rectangular tubes?
A: Yes. The system supports cutting of round tubes, square tubes, rectangular tubes, oval tubes, and special profiles.
What certifications does the machine have?
A: Our machines have CE certification and ISO 9001 quality system certification, ensuring international quality and safety standards.
Can the machine be customized?
A: Yes. We provide customized solutions according to customer needs, such as bed length, laser power, automatic loading systems, and more.
How does after-sales technical support work?
A:We offer 24/7 technical support via WhatsApp, WeChat, email, or video conference. Our team is always available to assist you.
What is the delivery time?
A:Standard delivery time is 30 to 45 days after order confirmation, depending on the configuration and quantity ordered.
How is the machine installation carried out?
A:We offer complete installation by specialized engineers. We can send technicians to your country to perform on-site installation and training.
What is the maximum cutting thickness?
A: It depends on the laser power. With a 6kW laser source, it is possible to cut up to 25mm thickness. Please contact us for higher power options and specific requirements.
What materials can the laser tube cutting machine cut?
A:Our machines cut carbon steel tubes, stainless steel tubes, aluminum tubes, brass tubes, copper tubes, and other metal alloy tubes.
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