1. Service Overview: Five-Stage Closed-Loop Service System

2. Phase 1: Pre-installation Preparation Guide

Before equipment shipment, Tuosheng Laser engineers will have detailed discussions with the customer to ensure that the customer's site meets the installation requirements.

 

3.1 Foundation and Site Preparation

Preparation Items | Specific Requirements | Remarks |

| Site Area | Equipment Dimensions + ≥1.5m Operating Space on All Sides | Loading and Unloading Area Required |

| Foundation Requirements | Concrete Floor, Thickness ≥150mm | High-Power Equipment Requires Separate Foundation |

| Ground Load Capacity | ≥5 tons/square meter | Confirmed Based on Equipment Weight |

| Levelness | ≤3mm per square meter | Requires Prior Measurement and Confirmation |

| Ambient Temperature | 5-40℃ | Air Conditioning Recommended |

| Ambient Humidity | ≤85%RH | Dehumidification Recommended for High Humidity Areas |

3.2 Supporting Conditions Confirmation

| Supporting Items | Requirements | Topsun Support |

| Power Supply | Voltage ±10%, with Voltage Regulator | Power Requirements Table Provided |

| Compressed Air | Pressure ≥0.8MPa, Dry and Clean | Air Consumption Parameters Provided | Cooling Water Source | Circulating cooling water or industrial chiller | High-power standard chiller |

Smoke Exhaust System | Smoke exhaust duct interface | Provide interface dimension drawings |

Lifting Equipment | Forklift or overhead crane (depending on equipment weight) | Provide equipment weight parameters |

 

3.3 Customer Personnel Preparation

| Roles | Number of People | Requirements |

| Equipment Manager | 1 person | Responsible for coordination and understanding production arrangements |

| Operators | 2-4 people | Possess basic mechanical/electrical knowledge and responsible for learning operation |

| Maintenance Technicians | 1-2 people | Responsible for daily maintenance; basic electrical knowledge is recommended |

 

3.4 Deliverables

- Installation Condition Confirmation Form (to be filled out and returned by the customer)

- Foundation Drawings and Construction Instructions

- Equipment Power and Matching Parameter Table

 

4. Phase Two: On-site Installation and Assembly

Based on the client's specific needs and mutual agreement, our company provides two methods for completing the full installation and assembly of the equipment: online guidance throughout the installation process and dispatching a professional engineer to the client's site.

 

4.1 Installation Process

|Steps | Work Content | Estimated Time |

|1. Equipment Placement | Bed and worktable positioning and leveling | 0.5-1 day |

|2. Mechanical Component Assembly | Gantry frame, cutting head, chuck, follow-up support, etc. installation | 1-2 days |

| 3. Pipeline Connection | Power cord, signal line, air pipe, and cooling water pipe connection | 0.5 days |

| 4. Laser Installation | Laser placement, fiber optic connection, and optical path calibration | 0.5 days |

| 5. Auxiliary Equipment Installation | Chiller, air compressor, dust collector, and voltage stabilizer installation | 0.5 days |

| 6. Overall Leveling | Levelness retest and fine-tuning, support leg fixing | 0.5 days |

 

4.2 Installation Process Control

- Engineer Qualifications: All dispatched engineers have over 3 years of experience in laser equipment installation.

- Daily Progress Report: Daily reports on installation progress and the next day's plan will be submitted to the client's representative.

- Problem Records: All problems discovered during installation and their solutions will be recorded.

- Client Participation: Client technical personnel are encouraged to participate throughout the process to facilitate subsequent independent maintenance.

 

4.3 Deliverables

- Daily Installation Progress Report

- Installation Problem Handling Records

 

5. Phase Three: Commissioning and Prototyping

After equipment assembly is completed, the commissioning and prototyping phase begins to ensure that the equipment performance meets factory standards.

 

5.1 Debugging Process

| Debugging Items | Specific Contents | Acceptance Standards |

| Electrical System Testing | Power Supply, Servo Motor, Sensor, Limit Switch Function Testing | All signals normal |

| Pneumatic System Testing | Pneumatic pressure stability, pipeline sealing, valve response testing | No leakage, rapid response |

| Cooling System Testing | Water temperature control, flow monitoring, alarm function testing | Water temperature fluctuation ≤ ±1℃ |

| Laser Debugging | Optical path alignment, power output testing, mode check | Power deviation ≤ 5% |

| Motion System Debugging | Stability of each axis movement, acceleration, positioning accuracy testing | No jitter, accuracy meets standards |

| Safety System Testing | Emergency stop, light curtain, door lock, alarm function testing | All functions normal |

5.2 Cutting Parameter Configuration and Prototyping

| Work Content | Description |

| Parameter Library Establishment | Configure optimal cutting parameters based on commonly used customer materials (material, thickness) |

| Prototyping Testing | Actual cutting samples are made using customer materials to verify the cutting effect. |

| Process Optimization | Parameters are adjusted based on the sample results until customer requirements are met. |

| Parameter Consolidation | Verified parameters are stored in the equipment system for easy customer access. |

 

5.3 Material Sampling Range

TopShine engineers can test the cutting parameters of the following common materials for customers:

- Stainless steel (304, 316, 430, etc.)

- Carbon steel (Q235, 45#, etc.)

- Aluminum plate (5052, 6061, etc.)

- Galvanized plate

- Copper, Brass

 

5.4 Deliverables

- Equipment Debugging Report

- Cutting Parameter Table (customer-specific material)

- Sample (customer retention)

 

6. Phase Four: Operation and Maintenance Training

Training is a crucial step in ensuring customers can use the equipment independently, safely, and efficiently. TopShine Laser provides a comprehensive training system integrating theory, practical operation, and assessment.

 

6.1 Training Target and Objectives

| Training Target | Training Objectives |

| Operators | Independently operate equipment and perform daily maintenance |

| Programmers | Independently process drawings and perform nesting programming |

| Maintenance Technicians | Master common fault diagnosis and handling |

 

6.2 Training Curriculum System

Module 1: Safety Training

| Training Content | Key Points |

| Laser Safety Protection | Requirements for wearing protective goggles, identification of safety warning signs |

| Electrical Safety | Power-off operation procedures, grounding requirements |

| Mechanical Safety | Protection of moving parts, emergency stop use |

| Fire Safety | Location and use of fire extinguishers |

| Safe Operating Procedures | Pre-start inspection, in-operation monitoring, shutdown procedures |

Module 2: Equipment Principles and Structure

| Training Content | Key Points |

| Laser Working Principle | Basic principles and optical path structure of fiber lasers |

| Overall Equipment Structure | Functions of components such as bed, gantry, cutting head, and chuck |

| Control System Composition | CNC System, Servo Drive, Sensors |

| Auxiliary System | Cooling, Air Circulation, Dust Removal System Working Principles |

Module Three: Operation Training

| Training Content | Key Points | Training Methods |

| Power On and Off | Standard Power On/Off Procedures and Sequence Requirements | Demonstration + Hands-on Practice |

| Control Panel Operation | Meaning of Function Keys, Menus, and Parameters | Demonstration + Hands-on Practice |

| Manual Operation | Manual Movement of Each Axis, Chuck Control, Cutting Head Lifting | Hands-on Practice |

| Automatic Machining | Program Loading, Workpiece Positioning, Machining Start | Demonstration + Hands-on Practice |

| Emergency Handling | Emergency Stop, Alarm Handling, Abnormal Stop | Demonstration + Hands-on Practice |

Module Four: Software Training

| Training Content | Key Points |

| CAD/CAM Software Basics | Drawing Import, Editing, and Processing |

| Nesting Software Usage | Automatic Nesting, Manual Nesting, Common Edge Cutting |

| Parameter Settings | Cutting Parameter Selection, Process Library Calling |

| Program Management | Program Saving, Recalling, and Editing |

Module Five: Maintenance and Repair Training

| Training Content | Key Points | Frequency |

| Daily Cleaning | Lens Cleaning, Guide Rail Cleaning, Workbench Cleaning | Daily |

| Consumable Replacement | Protective Lens, Nozzle, Ceramic Ring Replacement | As Needed |

| Lubrication Maintenance | Guide Rail, Lead Screw, Bearing Lubrication | Weekly/Monthly |

| Cooling System Maintenance | Water Level Check, Water Quality Replacement | Monthly |

| Filter Maintenance | Air Filter, Oil Mist Separator Replacement | As Needed |

Module Six: Fault Diagnosis Training

| Training Content | Key Points |

| Common Alarm Codes | Alarm Meaning and Handling Solutions |

| Cutting Quality Issues | Analysis of Causes of Burrs, Slag, Incomplete Cutting, etc. |

| Servo Fault Handling | Overload, Position Deviation, etc. |

| Laser Faults | Troubleshooting Power Drop, No Light Output, etc. |

| Air Path Faults | Insufficient Air Pressure, Air Path Blockage Handling |

 

6.3 Training Assessment

| Assessment Items | Format | Qualification Standard |

| Safety Knowledge | Written Test | ≥90 points |

| Power On/Off Operation | Practical Operation | Error-Free Operation |

| Material Cutting | Practical Operation | Independently Complete Designated Material Cutting |

| Routine Maintenance | Practical Operation | Completely Execute Maintenance Procedures |

| Simple Troubleshooting | Practical Operation | Correctly Diagnose and Resolve Troubleshooting |

Upon passing the assessment, a "TopShine Laser Equipment Operator Qualification Certificate" will be issued.

 

6.4 Training Deliverables

- Training Materials (Paper + Electronic Version)

- Equipment Operation Manual

- Maintenance Manual

- Common Troubleshooting Guide

- Training Assessment Record

- Equipment Operator Qualification Certificate (for successful candidates)

 

7. Phase Five: Long-Term After-Sales Technical Support

After equipment delivery, TopShine Laser provides continuous after-sales technical support services.

 

7.1 Service Response Mechanism

| Service Channels | Response Time | Description |

| Remote Support (7×24h) | Instant Response | WhatsApp/WeChat/Email/Video Conferencing |

| Telephone Support | Within 15 minutes | 400 Hotline/Engineer Mobile Phone |

| On-site Support | 24-72 hours (depending on distance) | Engineer On-site Service |

| Parts Supply | Shipped within 48 hours | Direct shipment from overseas spare parts warehouse |

 

7.2 Remote Technical Support

| Support Content | Methods |

| Fault Diagnosis | Video conferencing, engineer guidance for troubleshooting |

| Parameter Adjustment | Remote system login, assistance with parameter optimization |

| Software Upgrade | Remote push of upgrade packages |

| Operation Q&A | Online support anytime |

 

7.3 Regular Online Follow-up Service

| Follow-up Stage | Follow-up Content |

| Weekly Follow-up | Confirm equipment is operating normally, answer usage questions | | 1-Month Follow-up | Check maintenance performance and optimize cutting parameters |

| 3-Month Follow-up | Comprehensive equipment status check and replacement of vulnerable parts |

| 6-Month Follow-up | Accuracy retest and system upgrade suggestions |

| 1-Year Follow-up | Comprehensive maintenance and warranty period after-sales service plan |

 

7.4 Warranty Policy

| Item | Warranty Period |

| Whole Machine | 12 to 24 months depending on the model |

| Laser, Cutting Head, Water Cooler, Motor, and Motion System (Five Major Components) | 24 months |

| Vulnerable Parts | 3 months (lenses, nozzles, ceramic rings, etc.) |

 

8. Service Advantages Summary

| Advantage Dimensions | Tuosheng Laser Service Features |

| Full Process Coverage | Five-stage closed-loop service from pre-installation preparation to long-term after-sales support |

| Professional Team | Team of engineers with over 3 years of experience, familiar with various laser equipment |

| System Training | Theory + Practical + Assessment to ensure independent operation by customers |

| Rapid Response | 24/7 online service, instant remote response, on-site arrival within 72 hours |

| Customized support | Customized cutting parameters configured according to customer material type |

| Multilingual service | Technical support in multiple languages ​​including English, Russian, Spanish, and Turkish |

 

9. Service Flowchart

【Customer places order】

↓
【Pre-installation preparation】

├── Send the "Installation Condition Confirmation Form"

├── Customer confirms site conditions

└── Engineer pre-communication

↓
【Engineer dispatch】

├── Confirm installation method

├── Obtain visa (if required)

└── Bring spare parts and tools

↓
【On-site installation】(2-4 days)

├── Equipment placement and assembly

├── Pipeline connection

└── Machine leveling

↓
【Debugging and sample making】(1-2 days)

├── Electrical/pneumatic/cooling test

├── Laser debugging

├── Motion System Testing

└── Customer Material Proofing

↓
【Operation Training】(3-5 days)

├── Safety Training

├── Theoretical Training

├── Practical Training

└── Assessment and Certification

↓
【Acceptance and Delivery】

├── Customer Signs Acceptance Form

├── Delivery of Technical Documents

└── Joining the After-Sales Service System

↓
【Long-Term After-Sales Support】

├── 7×24h Remote Support

├── Regular Follow-up Visits

└── Parts Supply

 

10. Contact Us

If you have any questions about our technical support and training services, please feel free to contact us:

Tuosheng Laser Overseas Business Department

Tuosheng Laser—Winning Trust with Quality, Creating Value with Service